Can i pay dhl online

It combines the convenience of an online interface with the speed and security of credit card or bank transfer payments. Our DHL customer billing support specialists welcome your account questions and billing requests. Basics of International Shipping. Getting Started.

Exporting with DHL. Sinclair says she knew it would cost a little more to have the jersey sent by DHL instead of regular mail, but thought it was worth it. She was surprised by that email, announcing in red, capital letters that a payment was required for import duty and tax. There was, in fact, no import duty. So don't be sneaky about it. Sandhu also says — in the name of transparency — DHL needs to clearly alert its own customers about its fees. Sinclair says there was definitely no mention of additional fees when she bought the jersey, and double-checked by going through the whole ordering process again — stopping only when the site asked for her credit card.

Anger and frustration over DHL's "hidden fees" is rampant online — with discussion boards and websites like dhl-sucks. Go Public requested an interview with a DHL spokesperson, which was declined. In a statement , spokesperson Hazel Valencia wrote that the company understands "there can be some confusion" when it comes to shipping purchased goods. DHL processes any customs paperwork, said Valencia, "so recipients are charged a nominal fee" for the service.

But Sinclair says she would have appreciated a heads up. Valencia also said that DHL's customs processing fees are outlined online and provided a link. But for consumers, that information can be hard to find amid the many pages on several DHL websites that only mention duty and tax payments. Valencia did not address Sinclair's concerns that the company is not transparent about its processing fee in advance and declined to say whether DHL would take steps to state its charges prominently online or in communications with customers.

George Mulamoottil of Mississauga, Ont. The year-old retired environmental biology professor asked his niece to send a favourite brand of white tea from India last August "because it's delicious and organic. Your country Another country Outside your customs union country Note: Different rules apply when buying goods for commercial use. When purchasing goods online, some or all of these goods may not originate in the country you reside in.

Why do I need to pay customs duty? Clearance depends on: The country of origin The value including transport charges The quantity of goods Each country has its own customs laws and the duties for different types of goods and values are set locally. When making my purchase it stated the price includes shipping costs. Why was I asked by DHL to pay additional charges to have my package delivered?

Why do I need to pay customs duty if I received a shipment as a gift?